❓ FAQs
We’ve compiled detailed answers to the most common questions our customers ask about Note Library, our fragrance collection, ordering process, and policies. Our goal is to provide clear, helpful, and transparent information so you can shop with full confidence.
If you do not find your answer here, you can always reach out to our support team for further assistance.
1. Where is Note Library based?
Note Library is proudly based in the United States, and all orders are processed and shipped from within the country to ensure reliable delivery and product authenticity.
📍 Address: 5267 Barker Cypress Rd, Ste Unit 17, Houston, Texas 77084, United States
2. What products do you sell?
At Note Library, we specialize in luxury designer fragrances carefully selected for quality, authenticity, and performance.
Our collection currently focuses on premium perfumes from:
• Dior
• Emporio Armani
• Giorgio Armani
These brands are globally recognized for their craftsmanship, long-lasting scents, and sophisticated fragrance compositions.
3. Are your perfumes authentic?
Yes, all products sold by Note Library are 100% authentic and sourced from trusted suppliers.
We follow strict quality control and handling processes to ensure that every fragrance we deliver meets high standards of originality, packaging integrity, and overall presentation.
4. Do you ship internationally?
At this time, Note Library currently offers shipping only within the United States.
We are continuously working to expand our services, and international shipping may become available in the future.
5. How long does shipping take?
Orders are typically processed within 1–3 business days after payment confirmation.
Once shipped, delivery generally takes:
• 3–7 business days for standard shipping
• 1–3 business days for expedited shipping
Delivery times may vary depending on your location, carrier services, and external conditions.
6. How much does shipping cost?
Shipping costs are automatically calculated at checkout based on several factors, including:
• Delivery address and location
• Selected shipping method
• Order size and weight
All applicable charges are clearly displayed before completing your purchase.
7. How can I track my order?
Once your order has been shipped, you will receive tracking details that allow you to monitor your shipment in real-time.
Please allow up to 24 hours for tracking updates to appear in the system.
8. What is your return policy?
We offer a 30-day return window for eligible items that meet our return conditions.
To qualify for a return:
• The perfume must be unopened and unused
• The original seal must remain intact
• The product must be in original packaging
Due to hygiene and product integrity standards, opened fragrances cannot be returned unless they are defective or incorrect.
9. How do I start a return?
To initiate a return:
• Contact our support team with your order details
• Provide your order number and reason for return
• Follow the instructions provided by our team
We will guide you through each step of the process to ensure a smooth experience.
10. Can I cancel my order?
Yes, orders can be canceled if the request is made before the order has been processed and shipped.
Once an order has been shipped, cancellation is no longer possible, and the return process will apply if the item meets eligibility requirements.
11. What should I do if my order arrives damaged or incorrect?
If you receive a damaged, defective, or incorrect product:
• Contact us within 30 days of delivery
• Provide your order number
• Share clear photos of the product and packaging
Our team will review the issue and provide a suitable resolution, such as a replacement or refund.
12. How can I contact Note Library?
If you have any questions, concerns, or need assistance, our support team is always ready to help.
📧 Email: help.notelibrary@outlook.com
📍 Address: 5267 Barker Cypress Rd, Ste Unit 18, Houston, Texas 77084, United States