🔄 RETURN & REFUND POLICY
At Note Library, your satisfaction is extremely important to us, and we are fully committed to ensuring that every customer receives authentic, high-quality luxury fragrances in perfect condition. We understand that sometimes issues may arise with an order, and when that happens, our goal is to resolve the matter in a fair, transparent, and efficient manner.
This Return & Refund Policy explains in detail how returns, refunds, cancellations, and order-related concerns are handled for all purchases made through our store.
Because we specialize in premium fragrances from Dior, Emporio Armani, and Giorgio Armani, strict hygiene, authenticity, and product integrity standards apply. We strongly encourage customers to review this policy carefully before placing an order so expectations remain clear and the return process stays smooth and hassle-free.
✅ Return Eligibility
At Note Library, we offer a 30-day return window from the date of delivery, provided that all required conditions are fully met.
To qualify for a return, the following conditions must be satisfied:
• The fragrance must be completely unopened, unused, and in original condition
• The manufacturer’s seal must remain intact and unbroken
• The product must be returned in its original packaging, including box and wrapping
• The item must be in a resalable condition with no damage or signs of use
• A valid proof of purchase (order number or receipt) must be provided
These requirements help us maintain product authenticity and ensure that all customers receive brand-new, untouched fragrances.
📌 Important Notice
Due to strict hygiene and safety standards associated with luxury perfumes, we are unable to accept returns for products that have been opened, used, or tampered with.
The following conditions will make a product non-returnable:
• Opened perfume bottles
• Broken or removed seals
• Used or partially used fragrances
• Missing original packaging or damaged boxes
However, exceptions may apply if the product was received:
• Damaged during shipping
• Defective upon arrival
• Incorrect item shipped
📦 How to Start a Return
Starting a return with Note Library is simple, but it must follow proper steps to ensure smooth processing.
1. Contact Our Support Team
Reach out to us with your order number and a clear explanation of the issue or reason for return.
2. Return Approval & Instructions
Our team will carefully review your request and provide approval along with detailed return instructions, including the correct return address.
3. Securely Ship the Product
The item must be properly packaged to prevent damage during transit and shipped according to the provided instructions.
⚠️ Please note: Returns sent without prior approval may not be accepted.
🚚 Return Shipping Costs
Return shipping responsibility depends on the reason for the return:
Covered by Note Library (if our error):
• Damaged products
• Defective items
• Incorrect products sent
Customer Responsibility (if not our error):
• Change of mind
• Ordering wrong product
• Any eligible return not caused by our mistake
💰 Refunds
Once your returned item is received and carefully inspected by our team, your refund will be processed within 5–7 business days to the original payment method.
You will receive confirmation once the refund has been successfully issued.
📌 Important Notes:
• Original shipping charges are non-refundable, unless the return is due to our error
• Refunds may take additional time depending on your payment provider or bank
🔁 Exchanges
At this time, Note Library does not offer direct product exchanges.
If you wish to purchase a different fragrance:
• Complete the return process for the original item (if eligible)
• Place a new order separately for the desired product
This process helps ensure faster service and accurate order handling.
🚫 Cancellations
Order cancellations are only possible under the following conditions:
Before Shipment
Orders can be canceled if the request is made before the order has been processed and shipped.
After Shipment
Once the order has been shipped, cancellations are no longer possible. Customers may request a return after delivery if eligible.
💥 Damaged, Defective, or Incorrect Orders
If your order arrives damaged, defective, or incorrect, we are committed to resolving the issue quickly.
Please:
• Contact us within 30 days of delivery
• Provide your order number
• Provide clear photos of the product and packaging
• Keep all original packaging materials
After review, we may offer:
• A replacement product
or
• A full refund including applicable shipping costs
❓ Questions or Support
Our customer support team is always available to assist with any questions, concerns, or return-related requests.
We are committed to providing clear communication, quick responses, and a smooth resolution process.
📬 Contact Information
📧 Email:
📍 Address: 5267 Barker Cypress Rd, Ste Unit 17, Houston, Texas 77084, United States